Thank you for shopping at www.aquashoecovers.com. We hope you are satisfied with your purchase. If you need a refund, please read the refund terms below carefully:
- Refund Request Period
You can request a refund within 30 days of receiving the product. Refund requests after this period will not be accepted. - Refund Conditions
To be eligible for a refund, the following requirements must be met:
The product must be unused and in its original packaging and tags.
The box and accessories should be intact and not show any visible wear or stains.
Refund requests must be accompanied by proof of purchase (such as an order confirmation email or receipt).
- Refund Process
To request a refund, please follow the steps below:
Contact our customer service team and send a refund request email to: tidalmark@aquashoecovers.com. Please include your order number and reason for the refund in your email.
Our customer service will respond to you within 24 hours with a refund address and instructions.
Please return eligible products to the specified address. Return shipping costs are borne by the customer, and it is recommended to use a trackable mailing method to ensure the safe delivery of the package.
- Refund Processing
After receiving your return, we will inspect the goods and process the refund within 3-5 business days. The refund will be returned to the original payment method and you will receive a refund notification. - Non-refundable items
The following items are not eligible for refunds:
Opened or used items
Specially customized products
Promotional items or limited-time discount items
- Customer Support
If you have any questions about the refund policy or need additional assistance, please feel free to contact our customer service team by email or phone. We will do our best to help you solve the problem. - Contact Information
Company: Solid Protect OÜ
Address: Vabaduse pst 174b, 10917 Tallinn, Estonia
Tel: +372 5515130
Email: tidalmark@aquashoecovers.com
Thank you for your support and understanding, we look forward to continuing to provide you with quality products and services!